SDG&E Thanks Its Customers,

SDG&E employees work hard to restore power.

Offers Updates and Safety Tips

San Diego Gas & Electric (SDG&E) has restored power to the majority of its customers impacted by the recent disastrous fires in San Diego County. However, parts of Julian, Santa Ysabel, Cuyamaca, Wynola, Pine Hills and other East County areas remain without power because of the extensive damage to SDG&E’s poles, transmission lines and other equipment.

Thank You

"We’d like to thank our customers for their patience during this difficult time," said Edwin A. Guiles, chairman of SDG&E. "We’ve been pulling out all the stops to restore energy service to our customers; however, in some of your areas, customers won’t have power until Nov. 18 or so.

But we will not waver until
the last light is lit. "We encourage customers to call us at 1-800-411-SDGE (7343) if they have concerns regarding their gas and electricity bills or need special bill payment assistance. And, customers whose homes were destroyed due to the wildfires will not have to pay for natural gas and electricity used since their last bill at that address."

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Restoration efforts

Restoration efforts continue. They have included securing
poles by crews as far away as Washington and Oregon, and enlisting assistance from more than 200 employees of neighboring California and Arizona utilities. Additional equipment and supplies from other utilities were flown or trucked in to help restore power.

To put the restoration challenge in perspective, more than 1,700 poles were burned during the current firestorm, compared with 128 poles during last year’s Pines fire.

Damage

Other damage to SDG&E’s
system included:

• More than 300 miles of
overhead wire is being restrung.

• More than a one-year supply of poles, cross-arms and transformers are being used to make repairs in just a few weeks.

• Seventeen major transmission lines are out of service and have to be rebuilt (a job that
normally would take months, but is being completed over the next few weeks).

Customer-Service Efforts

• More than 50,000 phone calls have been placed to
customers who will be without power longer than 48 hours.

• More calls will be placed to update customers as restoration times change.

• Door hangers were placed at homes where power will be out for more than 48 hours.

• SDG&E gas service has been fully restored and door hangers placed when customers were not
at home.

• SDG&E employees also are working at evacuation and relief centers to help customers.

• Regular Web site updates
provide current restoration times.

• Information is being provided on safety precautions and back-up generation.

Safety Tips

• If you want to use a portable generator, don’t plug it into any electric outlets. This could feed electricity back into the utility power lines and seriously injure SDG&E crews working to restore power. Instead, plug appliances
or equipment directly into the
generator, or give SDG&E a call
to ensure that the generator is hooked up correctly.

• If you see any downed power lines or damaged equipment, don’t touch it. Call SDG&E immediately.

Community Involvement, Contributions

SDG&E has contributed $150,000 to the communities in
San Diego County, including $50,000 to the San Diego chapter
of the American Red Cross and another $100,000 in in-
kind support. Many SDG&E employees also are volunteering to provide their personal assistance to community organizations helping fire victims.

To Learn More

Residents who want more information should contact SDG&E at (800) 411-SDGE, or look for additional
information at www.sdge.com.